Tag Archives: Transportation

What does the change to driving while using mobile phone penalties in the UK tell us about solution design?

So imagine you are driving at 50 miles an hour and you start to text and a child runs out in front of the car.

Are you going to be prepared to stop or avoid the child?

You are driving on a motorway, you check twitter and the car in front of you veers into the arm-cove?

What can you do? How fast can you react?

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Inbox Chaos – A Better Way to Cope

We all know the symptom’s – an email inbox full to capacity and 100’s if not 1000’s of new emails arriving everyday. The trouble is most of these emails may actually be important if not vital – so wholesale deletion does not work. Stress caused by email overload at work is now a serious issue. The latest statistics from the Health & Safety Executive show that stress now accounts for 45% of all lost working days in the UK and mental health experts are advising that taking a break from email is necessary to reduce stress in the workplace. Continue reading

Enough with phone and emails!

Is there a better way?

You have a help desk and all the skills in your team to fix any issue but..

  • Phone calls provide insufficient information
  • Emails are vague
  • The reports aren’t timely
  • Follow up calls required to understand the issue
  • Site visit needed to find out the real issue
  • Vital information missing

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Simple is not easy!

When you see something so simple that absolutely nails a problem on the head there is a tendency to believe that getting there was easy. Someone saw the light and came up with an elegant solution an obvious problem.

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Why changes that need to happen, don’t.

Sometimes things need to change.

You have spent a few weeks checking that things need to change, you have gained evidence that things need to change, you get confirmation that things need to change, then nothing happens.

What is holding back the change?

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