Tag Archives: Reporting

Monitor – Step 6 to Getting on Top of Your Issues

Step 6 – Monitor

This post concentrates on how to implement monitoring and reporting in your response to issues and their management – covering the requirements for what may be important, looking for re-occurrence of old issues, reporting internally and externally – without undue effort, undertaking analysis with a focus on continuous improvement and porting your reports to other systems.

This is the sixth and final post of the series that outlines in more detail our guide to getting on top of your issues, born out of our experience, frustration and success in managing issues in complex environments.

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Feedback – Step 5 to Getting on Top of Your Issues

Step 5 – Feedback

This post concentrates on how to implement learning and feedback in your response to issues and their management – covering the requirements for feedback, learning from mistakes, utilising history, avoiding haste, implementing continuous improvement and working smart.

This is the fifth of six posts that outline in more detail our guide to getting on top of your issues, born out of our experience, frustration and success in managing issues in complex environments.

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Highly Commended! Team Defence Information Excellence Award 2017

At the end of April One Issue was awarded ‘Highly Commended’ status by the judges for the Team Defence Information Excellence Award 2017 at the Defence Information ’17 Symposium – held at the UK Defence Academy Shrivenham (Cranfield University).

The Team Defence information Excellence Award 2017 is keenly supported by the MOD who, along with Industry, recognise the value of learning from innovative joint endeavours involving companies of all sizes – from Defence primes to the smallest micro-businesses.

One Issue was particularly praised for its overall simplicity, obvious value in eliminating wasted effort and clear user feedback. We would like to thank the judges – Lt Col Rev Bolam (Directorate of Logistics Information), Mr Rick Bounsall (Niteworks) and Mr Ross Harris (Senior Lecturer, Cranfield University) for their interest and insights. We look forward to further demonstrating these benefits to defence users in the near future.

Contact us to discover how we can make your life simpler.

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Implement – Step 4 to Getting On Top of Your Issues

Step 4 – Implement

This post concentrates on the fourth step – how to Implement your response to issues and their management – covering the requirements for usability, training, visibility, accuracy and solution refinement.

This is the fourth of six posts that outline in more detail our guide to getting on top of your issues, born out of our experience, frustration and success in managing issues in complex environments.

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How to improve compliance in Food Service

The post highlights some of the uses for issue management solutions within the food service industry.  In the UK the British Retail Council and the Food Standards Agency have guidelines to underwrite an approach to providing food safety in the retail environment.  A modern issue management solution can assist in implementing the Safer Food Better Business food safety approach in an efficient and effective manner – saving time and wasted effort.  Data capture, photographic evidence and automatic document / report generation can all play a part in reducing errors and improving food safety.

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Organise – Step 3 to Getting On Top of Your Issues

Step 3 – Organise

This post concentrates on the third step – how to Organise your response to issues and their management – dealing with rapid response, planning for failure, scaling resources, process improvements, automate and prioritisation.

This is the third of six posts that outline in more detail our guide to getting on top of your issues, born out of our experience, frustration and success in managing issues in complex environments.

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The Role of Issue Management in Customer Service

Customer Service is taxing.  Keeping customers supported, engaged and happy is a complicated multi-layered task with the imperative on communication.  Managing tickets, work orders and requests can mean it is difficult to keep the focus on the customer. This post will outline some of the key trends in business to business (B2B) customer service and show how an issue management tool – such as One Issue – can be utilised to speed communication and improve engagement with your customers.

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What is One Issue?

One Issue improves visibility of issues across your business.

Resolving issues across a growing business can be both time consuming and costly. Each wasted visit, each extra phone call or email to better understand the issue, each misreported issue can cost hundreds if not thousands of pounds to your business.

One Issue provides a simple, accurate, accountable and secure platform for issues that help improve internal and external customer satisfaction.  Raising and resolving issues. front of house and back office, across departments, becomes easier and more transparent.

One Issue is a simple to configure and install solution that provides real-time reports of all issues across all departments including time taken and costs incurred.  Available now without the need for large capital investment and with a low monthly fee per user.

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A 6 Step Guide to Getting on Top of Issues

If you cannot achieve anything you had planned because of responding to the phone and email – day after day – you may need help getting on top of your issues.  These issues may be from customers, suppliers or from your own operations or facilities – the process for getting on top of your issues can be the same.

This guide introduces six steps which provide a path to getting on top of your issues.

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What Are Issues And How Should We Manage Them?

To those in the issue management field, an issue is very simply a work based problem that can re-occur or repeat. A few straightforward examples might be:

In Customer Services – an customer with a service complaint

In Facilities – a sticking access door

In Manufacturing – a broken tool line side

In Logistics – a misplaced load

In IT – a user report of an overheating laptop

These 5 examples all have common attributes although their subject matter is different – they each consist of:

  • A raiser reporting or raising an issue with their work environment
  • Someone else is responsible for or has a duty of care in resolving the issue
  • Some detail, description and context of the issue is provided by the raiser.

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