Is there a better way?
You have a help desk and all the skills in your team to fix any issue but..
- Phone calls provide insufficient information
- Emails are vague
- The reports aren’t timely
- Follow up calls required to understand the issue
- Site visit needed to find out the real issue
- Vital information missing
In a time when all things are being automated, it is easy to forget just how good your people are at their jobs and observing what is around them.