To those in the issue management field, an issue is very simply a work based problem that can re-occur or repeat. A few straightforward examples might be:
In Customer Services – an customer with a service complaint
In Facilities – a sticking access door
In Manufacturing – a broken tool line side
In Logistics – a misplaced load
In IT – a user report of an overheating laptop
These 5 examples all have common attributes although their subject matter is different – they each consist of:
- A raiser reporting or raising an issue with their work environment
- Someone else is responsible for or has a duty of care in resolving the issue
- Some detail, description and context of the issue is provided by the raiser.