Tag Archives: Mobile

What Are Issues And How Should We Manage Them?

To those in the issue management field, an issue is very simply a work based problem that can re-occur or repeat. A few straightforward examples might be:

In Customer Services Рan customer with a service complaint

In Facilities – a sticking access door

In Manufacturing – a broken tool line side

In Logistics – a misplaced load

In IT – a user report of an overheating laptop

These 5 examples all have common attributes although their subject matter is different – they each consist of:

  • A raiser reporting or raising an issue with their work environment
  • Someone else is responsible for or has a duty of care in resolving the issue
  • Some detail, description and context of the issue is provided by the raiser.

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