Tag Archives: Hospitality

What is One Issue?

One Issue improves visibility of issues across your business.

Resolving issues across a growing business can be both time consuming and costly. Each wasted visit, each extra phone call or email to better understand the issue, each misreported issue can cost hundreds if not thousands of pounds to your business.

One Issue provides a simple, accurate, accountable and secure platform for issues that help improve internal and external customer satisfaction.  Raising and resolving issues. front of house and back office, across departments, becomes easier and more transparent.

One Issue is a simple to configure and install solution that provides real-time reports of all issues across all departments including time taken and costs incurred.  Available now without the need for large capital investment and with a low monthly fee per user.

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What does the change to driving while using mobile phone penalties in the UK tell us about solution design?

So imagine you are driving at 50 miles an hour and you start to text and a child runs out in front of the car.

Are you going to be prepared to stop or avoid the child?

You are driving on a motorway, you check twitter and the car in front of you veers into the arm-cove?

What can you do? How fast can you react?

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Enough with phone and emails!

Is there a better way?

You have a help desk and all the skills in your team to fix any issue but..

  • Phone calls provide insufficient information
  • Emails are vague
  • The reports aren’t timely
  • Follow up calls required to understand the issue
  • Site visit needed to find out the real issue
  • Vital information missing

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Simple is not easy!

When you see something so simple that absolutely nails a problem on the head there is a tendency to believe that getting there was easy. Someone saw the light and came up with an elegant solution an obvious problem.

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Why changes that need to happen, don’t.

Sometimes things need to change.

You have spent a few weeks checking that things need to change, you have gained evidence that things need to change, you get confirmation that things need to change, then nothing happens.

What is holding back the change?

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