Tag Archives: Email

Inbox Chaos – A Better Way to Cope

We all know the symptom’s – an email inbox full to capacity and 100’s if not 1000’s of new emails arriving everyday. The trouble is most of these emails may actually be important if not vital – so wholesale deletion does not work. Stress caused by email overload at work is now a serious issue. The latest statistics from the Health & Safety Executive show that stress now accounts for 45% of all lost working days in the UK and mental health experts are advising that taking a break from email is necessary to reduce stress in the workplace. Continue reading

Enough with phone and emails!

Is there a better way?

You have a help desk and all the skills in your team to fix any issue but..

  • Phone calls provide insufficient information
  • Emails are vague
  • The reports aren’t timely
  • Follow up calls required to understand the issue
  • Site visit needed to find out the real issue
  • Vital information missing

Continue reading