Tag Archives: Customer service

The Role of Issue Management in Customer Service

Customer Service is taxing. ┬áKeeping customers supported, engaged and happy is a complicated multi-layered task with the imperative on communication. ┬áManaging tickets, work orders and requests can mean it is difficult to keep the focus on the customer. This post will outline some of the key trends in business to business (B2B) customer service and show how an issue management tool – such as One Issue – can be utilised to speed communication and improve engagement with your customers.

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The Role for Issue Management in Manufacturing

Manufacturing is complex. Designing, making and supporting a product is full of complex tasks with an inherent need for both record keeping and live information on issues. ┬áThis post will outline some of the common stages in manufacturing and show how an issue management tool – such as One Issue – can be utilised to speed communication and improve efficiency within your ISO 9001, ISO 14001 or TS 16949 environments.

The three common stages in manufacturing industry are:

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