The post highlights some of the uses for issue management solutions within the food service industry. In the UK the British Retail Council and the Food Standards Agency have guidelines to underwrite an approach to providing food safety in the retail environment. A modern issue management solution can assist in implementing the Safer Food Better Business food safety approach in an efficient and effective manner – saving time and wasted effort. Data capture, photographic evidence and automatic document / report generation can all play a part in reducing errors and improving food safety.
Customer Service is taxing. Keeping customers supported, engaged and happy is a complicated multi-layered task with the imperative on communication. Managing tickets, work orders and requests can mean it is difficult to keep the focus on the customer. This post will outline some of the key trends in business to business (B2B) customer service and show how an issue management tool – such as One Issue – can be utilised to speed communication and improve engagement with your customers.
Manufacturing is complex. Designing, making and supporting a product is full of complex tasks with an inherent need for both record keeping and live information on issues. This post will outline some of the common stages in manufacturing and show how an issue management tool – such as One Issue – can be utilised to speed communication and improve efficiency within your ISO 9001, ISO 14001 or TS 16949 environments.
The three common stages in manufacturing industry are: