This post concentrates on the fourth step – how to Implement your response to issues and their management – covering the requirements for usability, training, visibility, accuracy and solution refinement.
This is the fourth of six posts that outline in more detail our guide to getting on top of your issues, born out of our experience, frustration and success in managing issues in complex environments.
Manufacturing is complex. Designing, making and supporting a product is full of complex tasks with an inherent need for both record keeping and live information on issues. This post will outline some of the common stages in manufacturing and show how an issue management tool – such as One Issue – can be utilised to speed communication and improve efficiency within your ISO 9001, ISO 14001 or TS 16949 environments.
The three common stages in manufacturing industry are:
Resolving issues across a growing business can be both time consuming and costly. Each wasted visit, each extra phone call or email to better understand the issue, each misreported issue can cost hundreds if not thousands of pounds to your business.
One Issue provides a simple, accurate, accountable and secure platform for issues that help improve internal and external customer satisfaction. Raising and resolving issues. front of house and back office, across departments, becomes easier and more transparent.
One Issue is a simple to configure and install solution that provides real-time reports of all issues across all departments including time taken and costs incurred. Available now without the need for large capital investment and with a low monthly fee per user.
So imagine you are driving at 50 miles an hour and you start to text and a child runs out in front of the car.
Are you going to be prepared to stop or avoid the child?
You are driving on a motorway, you check twitter and the car in front of you veers into the arm-cove?
What can you do? How fast can you react?
We all know the symptom’s – an email inbox full to capacity and 100’s if not 1000’s of new emails arriving everyday. The trouble is most of these emails may actually be important if not vital – so wholesale deletion does not work. Stress caused by email overload at work is now a serious issue. The latest statistics from the Health & Safety Executive show that stress now accounts for 45% of all lost working days in the UK and mental health experts are advising that taking a break from email is necessary to reduce stress in the workplace. Continue reading
Reporting outputs, actions and results is a way of life in manufacturing. Daily reports are the lifeblood of any good production environment and encompass quality, operations, supply chain and health & safety to name a few. It is typical to have to spend days compiling weekly or monthly reports with significant input from valuable staff.
When you run a critical production environment such as a multi-line food process or packaging for FMCG, you are very familiar with internal audit procedures and the appropriate BRC Standards. Within these standards are the requirements for internal audit schedules leading to corrective and further preventative actions.
When your production operative has to report an issue they are under stress. They are losing Takt time in reporting the issue, it might even be their fault and they will end up talking to a supervisor they do not know. But most important the production output might be compromise and the line even halted – A BIG DEAL.
Is there a better way?
You have a help desk and all the skills in your team to fix any issue but..
The field of human factors is still developing and the understanding of how people react in stressful situations has been pioneered by NASA and the Nuclear Industry.
The insights produced by human reliability analysis have shaped the human – machine interface in some of the highest risk environments, such as spacecraft and nuclear power plant control rooms. In these environments performance has been enhanced by using the Standardised Plant Analysis Risk Human Reliability Analysis SPAR-H method.