Is there a better way?
You have a help desk and all the skills in your team to fix any issue but..
- Phone calls provide insufficient information
- Emails are vague
- The reports aren’t timely
- Follow up calls required to understand the issue
- Site visit needed to find out the real issue
- Vital information missing
Imagine a simple to use, no training involved, app that provides location, description, pictures and issue type helping ensure a higher first fix rate, faster time to resolution, full trace-ability, visibility over departments and happy colleagues and customers.
One Issue is a simple, user friendly, multilingual issue management solution designed to allow all your customers and colleagues to raise issues from their mobile phones and let you manage from your mobile, tablet or desktop.