The Role of Issue Management in Customer Service

Customer Service is taxing.  Keeping customers supported, engaged and happy is a complicated multi-layered task with the imperative on communication.  Managing tickets, work orders and requests can mean it is difficult to keep the focus on the customer. This post will outline some of the key trends in business to business (B2B) customer service and show how an issue management tool – such as One Issue – can be utilised to speed communication and improve engagement with your customers.