When things go wrong, people feel under pressure – especially at work. Users can misreport or over report issues. They may not know the difference between an air conditioning unit or a air curtain, what has gone wrong or the severity of the issue – but they need it fixed!. This can cause multiple phone calls, emails and site visits to diagnose an issue. One Issue provides a guided, pre-populated mobile solution that eases the pressure and helps the user provide an accurate work request for the maintenance team.
One Issue makes life simpler
Keep it Simple, Stupid – or the ‘KISS’ principle – has been recognised since the 1960’s (originally by the US Navy) as a very effective way of making systems work better – particularly when humans are involved. Keeping each step as simple as possible can allow a process to be faster, more repeatable and accurate by inducing less human error and avoiding complexity which can create confusion and doubt – both to be avoiding when the operator is under stress.
We all know the symptom’s – an email inbox full to capacity and 100’s if not 1000’s of new emails arriving everyday. The trouble is most of these emails may actually be important if not vital – so wholesale deletion does not work. Stress caused by email overload at work is now a serious issue. The latest statistics from the Health & Safety Executive show that stress now accounts for 45% of all lost working days in the UK and mental health experts are advising that taking a break from email is necessary to reduce stress in the workplace. Continue reading
Is there a better way?
You have a help desk and all the skills in your team to fix any issue but..
- Phone calls provide insufficient information
- Emails are vague
- The reports aren’t timely
- Follow up calls required to understand the issue
- Site visit needed to find out the real issue
- Vital information missing
When you see something so simple that absolutely nails a problem on the head there is a tendency to believe that getting there was easy. Someone saw the light and came up with an elegant solution an obvious problem.