Category Archives: Innovation

Hygieneat – Best new B2B technology innovation award

Very proud that our new product Hygieneat has won the coveted  “Best new B2B technology innovation in MK and SEMLEP region” at the Biztech BrightSparc Awards 2017 on Friday.

Hygieneat replaces paper in Food-to-Go for Food and Health and Safety and Deliveries. Optimised for multi-site usage,  with minimal instruction, it provides near real-time oversight of critical activities across the business.

A big thank you to the judges the Mayor of Milton Keynes, Cllr David Hopkins, the MK Council leader, Cllr Peter Marland, Jan Flawn, of PJ Care, Nick Lancaster, of the University of Bedfordshire, and Silvia Vitiello from Kingston Smith and all who helped us get here, and looking forward to taking this exciting and valuable product to the market.

Highly Commended! Team Defence Information Excellence Award 2017

At the end of April One Issue was awarded ‘Highly Commended’ status by the judges for the Team Defence Information Excellence Award 2017 at the Defence Information ’17 Symposium – held at the UK Defence Academy Shrivenham (Cranfield University).

The Team Defence information Excellence Award 2017 is keenly supported by the MOD who, along with Industry, recognise the value of learning from innovative joint endeavours involving companies of all sizes – from Defence primes to the smallest micro-businesses.

One Issue was particularly praised for its overall simplicity, obvious value in eliminating wasted effort and clear user feedback. We would like to thank the judges – Lt Col Rev Bolam (Directorate of Logistics Information), Mr Rick Bounsall (Niteworks) and Mr Ross Harris (Senior Lecturer, Cranfield University) for their interest and insights. We look forward to further demonstrating these benefits to defence users in the near future.

Contact us to discover how we can make your life simpler.

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UK Council for Electronic Business Excellence Award Finalist!

Good News!

One Issue has been selected as one of the finalists for the UKCeB 2017 Excellence Awards presented at the Defence Information Show ’17 (26/27 April 2017)  hosted by Cranfield University.

The award is peer and industry recognition for innovation and good practices in electronic business and encompasses entries from major companies and conglomerates down to micro-businesses.

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The Role of Issue Management in Customer Service

Customer Service is taxing.  Keeping customers supported, engaged and happy is a complicated multi-layered task with the imperative on communication.  Managing tickets, work orders and requests can mean it is difficult to keep the focus on the customer. This post will outline some of the key trends in business to business (B2B) customer service and show how an issue management tool – such as One Issue – can be utilised to speed communication and improve engagement with your customers.

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What Are Issues And How Should We Manage Them?

To those in the issue management field, an issue is very simply a work based problem that can re-occur or repeat. A few straightforward examples might be:

In Customer Services – an customer with a service complaint

In Facilities – a sticking access door

In Manufacturing – a broken tool line side

In Logistics – a misplaced load

In IT – a user report of an overheating laptop

These 5 examples all have common attributes although their subject matter is different – they each consist of:

  • A raiser reporting or raising an issue with their work environment
  • Someone else is responsible for or has a duty of care in resolving the issue
  • Some detail, description and context of the issue is provided by the raiser.

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What does the change to driving while using mobile phone penalties in the UK tell us about solution design?

So imagine you are driving at 50 miles an hour and you start to text and a child runs out in front of the car.

Are you going to be prepared to stop or avoid the child?

You are driving on a motorway, you check twitter and the car in front of you veers into the arm-cove?

What can you do? How fast can you react?

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